FAQ – Using datasets

Start by searching on the open data portal. You can filter your search further by topic, division, and other attributes in the catalogue’s left sidebar. If you can’t find what you need the first time, try searching with different keywords. If you absolutely can’t find the data, email us at opendata@toronto.ca.
If you find a problem with a file, please report it to us directly at opendata@toronto.ca. Please include the name of the dataset and a detailed description of the problem – the more details we have, the more we’re likely to be able to help you. Be sure to verify that you have the right software to open the data set before notifying us, as we are unable to provide user support for the data itself. If you have questions about dataset contents, check with the division that publishes the data itself for specific questions. You’ll find the relevant publisher’s contact information listed to the left of every dataset.
While we’re unable to provide technical support for third-party software, we provide maps in a range of formats that can easily be converted using free tools to the Google-supported KML format. For example, you can convert SHP to KML using this free online converter.
We’re excited that you’re using open data for learning! While we can’t give you all of the answers (your teachers probably wouldn’t like that), we can certainly support you if you’re using open data as a student. If you have questions about a specific dataset, we recommend contacting the Data Publisher, listed in the left sidebar of every dataset. Visit the Knowledge Centre for articles and tutorials on how to work with open data for a wide range of technical skills.
The Open Data team is committed to making City data available for anyone to access online. Due to time and resource constraints, we cannot accommodate requests to perform individual look-ups or queries for single data points or records available in an open data search. For help with filtering or searching within a single dataset for an individual record, please contact the Data Publisher listed on the dataset page.
Some of our datasets are enabled with extended visualization capabilities! Please note that this feature is only available if the data set was uploaded to our CKAN datastore. We encourage every division to load their data directly from a source system so they can take advantage of special features like instant visualization.
From web apps to visualizations, Toronto’s open data is used to build some incredible tools, services, and projects. We’re lucky to have an engaged and diverse community, and we’re proud to show some of the best examples of where open data has been used to innovate solutions. Share what you’ve made with us on Twitter @open_to or via email at opendata@toronto.ca